Privacy Policy

Effective November 3, 2026.

Documents and translations

We keep a private copy of your original document until 24 hours after translation finishes, so you can recover your downloads. You can remove it sooner by deleting the translation. Only extracted text is sent to our translation provider.

Requesting a price does not store document text. Starting a translation temporarily saves extracted text and sends it to our translation provider. Source text is deleted promptly after success. Translated text and saved downloads are accessible for 24 hours after completion. Unfinished translations expire after one hour. Access ends at the displayed deadline; deletion normally follows within fifteen minutes, with failed deletions retried and a two-day storage expiry as a backup. Limited translation records remain for seven days after completion or failure.

We request that our translation provider does not store responses. This does not guarantee zero retention: the provider may retain abuse-monitoring logs for up to 30 days under its applicable policies. Do not submit documents if this handling is unsuitable for your needs.

Accounts and payments

We store account identifiers, hashed sign-in and recovery credentials, account sessions, credit transactions, and limited job metadata. Payment details are handled by Stripe’s hosted checkout. We do not receive full card numbers. Financial records may be retained where needed for accounting and payment disputes.

Support and feedback

Support messages and feedback are stored in our separate private mailbox. Feedback includes your comments, selected answers, optional reply email, and your account reference if signed in. A reply address does not become a sign-in identity. Active conversations and their attachments remain until trashed; trashed conversations are eligible for deletion after thirty days. Please leave out confidential documents and credentials.

Browser storage and abuse controls

An essential browser identifier supports the daily free allowance and guest history. Authentication uses secure HTTP-only cookies. We use hashed network and account identifiers for rate limits. Document contents are not placed in application logs.

Your browser may keep a recovery copy of your selected file and translation request for up to 24 hours. Copies are removed after the finished download is saved, when you remove the document, or when you sign out. Expired copies are cleared when you return. On a shared device, sign out or clear this site's browser data when finished.

We keep daily counts of uploads, processing outcomes and download errors for up to 90 days. Duplicate-report identifiers expire after 48 hours. These records do not contain document text, filenames or email addresses.

Your choices

Download results before they expire. Use “Remove” to delete stored text and downloads. To request account deletion, email support@document-translator.com from your account email address.