Terms of Service
Effective October 14, 2026.
Using the service
You must have permission to process the documents you submit. Translation is automated and may contain mistakes. Review translated documents before relying on them. This service does not provide certified translations or guarantee an exact visual match.
Credits and payment
Each document and each new target language uses one credit within the upload limits. Credits are reserved while processing. Complete translations use one credit. Downloading again is free.
Failed translations and cancellations before completion release reserved credits. Deleting a completed result does not reverse its charge. Credit packs are prepaid, one-time purchases, not subscriptions. Bonus credits have no cash value. Taxes, where applicable, are shown at checkout. For payment mistakes or unused-credit refund requests, contact support; approved refunds may reverse associated bonus credits.
Unrecoverable sections stay in their original language and the result is labeled partial. Gaps of at most 5% and 100 source words use the normal credit if no critical error is detected. Larger gaps or critical errors release the credit. If file export fails, a text download is available.
Availability and downloads
Free allowances and service capacity are limited. Saved results are available for 24 hours. You are responsible for saving your downloads. Unsupported files, languages, or complex layouts may require another format or manual editing.
Accounts
Keep credentials and API keys private. Username accounts require a saved password or recovery code for access. Accounts and balances belong only to document-translator.com and are separate from other tools.